Behind DripProtect™: how buyer cover works

Every order on Driply is covered by DripProtect™ — our buyer protection guarantee. It's the reason buyers can shop with confidence, even from sellers they've never met. Here's exactly what's covered, how it works, and how to use it if something goes wrong.

What DripProtect™ covers

DripProtect™ applies automatically to every purchase on Driply. There's no opt-in and no extra cost — it's built into the buyer protection fee shown at checkout.

You're covered if:

• Your item doesn't arrive
• Your item arrives significantly different from the listing (wrong item, wrong size, condition worse than described)
• Your item arrives damaged
• The seller doesn't ship within 3 days (auto-cancel and full refund)

You're not covered if:

• You change your mind (review listings carefully before buying)
• The item matches the description but you don't like it
• You damage the item after receiving it

How the 3-day auto-cancel works

When you place an order, the seller has 3 days to dispatch. If they don't ship within that window, the order is automatically cancelled and you receive a full refund — no need to contact support or file a claim. This keeps sellers accountable and ensures you're not left waiting.

How to file a dispute

If your item arrives and there's a problem:

1. Don't confirm receipt yet. When you receive the item, you'll see a "Confirm received" button. Don't press it if there's an issue.

2. Message the seller first. Most issues are resolved directly. Sellers want to keep their rating high and will often offer a partial refund or return.

3. Open a dispute if needed. If the seller doesn't respond or won't resolve the issue, open a dispute through your order page. Our team reviews disputes within 48 hours.

4. Provide evidence. Photos of the item, the packaging, and screenshots of the listing description all help your case. The more evidence you provide, the faster we can resolve it.

Refund timeline

• Auto-cancel refunds (seller didn't ship): 1–2 business days
• Dispute refunds (item not as described): 3–5 business days after dispute is approved
• Return refunds (seller accepts return): 2–3 business days after the item is returned

All refunds go back to your original payment method.

Tips for a smooth experience

• Read the full listing before buying — check the condition, size, and photos carefully
• Check the seller's rating — 4.5+ stars with 20+ sales is a good sign
• Take photos when your item arrives — if there's an issue, you'll have evidence ready
• Communicate through Driply — keep all messages on the platform so our team can see the conversation if you file a dispute

The bottom line

DripProtect™ means you can buy on Driply with the same confidence you'd have buying from a major retailer. If something goes wrong, we've got your back — and the process is designed to be fast, fair, and transparent.